Return & Refund Policy

Happy Paws
30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return:

The item must be unused and in the same condition that you received it
It must be in its original packaging
You must provide proof of purchase (receipt or order confirmation)

To initiate a return, please contact us at:
michalek1580@gmail.com

Please note: Returns must be approved before being sent back. Items returned without prior authorization will not be accepted.

Return address details will be provided after your request is approved.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive:

• A damaged item

• A defective product

• The wrong item

Contact us within 48 hours of delivery with clear photos or videos showing the issue.

We will assess the case and, if approved, offer:

• A replacement, or

• A full refund (including shipping where applicable)

CJ Dropshipping Fulfillment Notice

As we work with CJ Dropshipping fulfillment partners, return approvals are subject to supplier verification. In some cases, you may not be required to return the item and may instead receive a replacement or refund directly.

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.

Non-Returnable Items

We cannot accept returns for:

• Used grooming tools

• Opened hygiene-related products

• Personalized or custom items

• Sale items

• Gift cards

For hygiene and safety reasons, certain pet grooming products may not be eligible for return once opened.

Exchanges

The fastest way to receive a different item is to:

equest a return for the original item
Place a new order once your return is approved

14-Day EU Cooling-Off Period

If your order is shipped to a European Union country, you have the right to cancel or return your order within 14 days, without providing a reason.

The item must:

Be unused
Be in original packaging
Include proof of purchase

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

• Refunds will be processed to your original payment method

• Please allow up to 10 business days for processing

• Your bank or credit card provider may require additional time

If more than 15 business days have passed since approval, please contact us at:
michalek1580@gmail.com